About application and business process services

Imagine the ease of automated processes

Move from existing systems and processes to the best possible fit between business applications, innovative technologies and the processes they enable.

We’ve got you covered from start to finish: consulting, customisation, implementation, support and maintenance.

Making information accessible where and when it’s needed

Our expertise in capturing, transforming and managing information delivers services and solutions for a dynamic workforce.

  • Simplify the everyday
    Documents and files are the heart of many business processes. Our automated processes improve the way your entire business works, collaborates and shares information. We simplify the everyday so you can focus on the things that matter most.
  • Improve infrastructure agility for greater productivity
    Solutions may be specific to one department or much broader. Integrating new applications tightly with existing processes and workflows makes your overall infrastructure more agile and responsive – for a more productive workforce.
  • Reduce business cost and risk
    Information management is tricky business, and errors are costly. Finely-tuned business applications reduce the risk of these errors, and reduce time to complete critical business processes. And our careful planning helps you comply with relevant security regulations.
  • Enhance customer relationships and interactions
    Your customers expect service to be fast and convenient. The right processes supported by the right applications, and deployed in the right way, enable your business to exceed these expectations and deliver an outstanding customer experience.
  • Improve information security and governance

    Failing to protect customer information can mean fines, legal action and irreparable damage to customer trust and loyalty. Compliance with key regulations is critical. And not just limited to digital data.

    Over 30% of business information – especially customer data – resides on paper, with many processes comprising both paper and electronic workflows. No matter the format, Ricoh can help you secure your critical data.

You can with Ricoh

We have solutions to automate virtually any business process. Our services go from start to finish: consulting, customisation, implementation, support and maintenance.

  • Accounts payable and receivable solutions
    Automation in this field is a great starting point for boosting productivity, using best-in-class products, software and integration expertise.
  • Customer service management
    Time isn’t just money. It’s also customer goodwill. Deliver a quality customer experience and make life easier on your sales staff, distributors or resellers.
  • Intelligent forms management
    Accelerate business processes and improve services to your key audiences – customers, community, vendors and employees – with smart digital solutions.
  • Human resources management
    Help your HR staff spend more time on rewarding work and less time on manual processes and record retrieval.

Ricoh gets the workflow right

When you choose Ricoh, you get a partner who understands your business challenges. Our dedicated team of experts work as an extension of your staff for true collaboration, flexibility and scalability.

You get the best of both worlds – outside expertise and full strategic control.

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